Shipping Policy

1. Order Preparation & Processing

Once your payment has been successfully confirmed, biswitch will begin preparing your order.

Orders are typically processed within 1-3 business days, excluding weekends and public holidays. After your order has been shipped, we will send a confirmation email containing tracking details so you can follow the delivery progress.

2. Shipping Availability

biswitch provides delivery services to multiple countries and regions worldwide.

Available shipping options will be automatically calculated and displayed during checkout based on your shipping destination.

3. Available Shipping Methods & Fees

We currently provide the following shipping options:

Standard Shipping

Shipping Cost: $5.99

Standard Shipping is an economical delivery option designed for customers who do not require urgent delivery. Orders using this method will be shipped through our standard logistics partners.

Estimated Delivery Time: 15-20 days

Express Shipping

Shipping Cost: $15.99

Express Shipping is a faster delivery option for customers who prefer priority transportation. Orders selected with this service will receive accelerated logistics handling.

Free Standard Shipping Promotion

Orders with a product subtotal of $40 or more (excluding taxes) will automatically qualify for free Standard Shipping.

Please note that this promotion applies only to Standard Shipping. Express Shipping remains available with an additional $15.99 shipping fee.

4. Delivery Time Expectations

The estimated delivery time may vary depending on several external factors, including:

• Distance between the shipping destination and fulfillment location;

• International customs clearance procedures;

• Carrier service conditions;

• Seasonal increases in shipping volume.

Because delivery times may be affected by factors outside of our control, biswitch cannot guarantee an exact delivery date.

Customers can check the latest shipment status by using the tracking number provided in the shipping confirmation email.

5. Information for International Shipments

For international orders, please keep the following information in mind:

• The recipient is responsible for any import duties, taxes, or customs-related charges required by the destination country.

• Customers must provide a complete and accurate shipping address, including a valid contact phone number.

• Additional shipping charges may apply if a package needs to be resent due to incorrect or incomplete address information.

6. Delivery Problems & Support

Please contact our customer service team as soon as possible if you experience any of the following situations:

• Your order has not arrived after the expected delivery period;

• Your package arrives damaged during transportation;

• The items received do not match your original order.

For assistance, please email service@biswitch.com and include your order number along with relevant details. Our support team will review your request and provide assistance.

7. Policy Changes

biswitch reserves the right to update or modify this Shipping Policy when necessary.

Any changes will be published on this page, and continued use of our services after updates means you accept the revised policy.

Thank you for choosing biswitch. We appreciate your trust and hope you enjoy your shopping experience.