Refund policy

Refund & Return Policy

At biswitch, we aim to provide a dependable shopping experience with carefully selected lifestyle products. We understand that sometimes a purchase may not meet your expectations, and our team is ready to assist you with return or refund requests.

Please review the following terms before applying for a return.

1. Return Request Time Limit

A return request must be submitted within 30 calendar days after your order has been delivered.

Requests received after this 30-day period will generally not be accepted, unless applicable local consumer protection laws require otherwise.

2. Requirements for Returning Products

Returned items must meet the following conditions:

The product must be unused and unopened;
The original packaging must be included;
All original accessories, parts, and labels must be returned.

If you receive a product that is defective, damaged during delivery, incorrectly sent, or substantially inconsistent with the product description, biswitch will provide a replacement or a full refund without additional cost.

For returns caused by personal preferences, such as ordering by mistake or changing your mind, products must remain unopened and in a condition suitable for resale.

Some products cannot be returned for personal reasons due to hygiene, safety, or usage restrictions, including:

Opened beauty, personal care, or hygiene products;
Digital gadgets, accessories, or electronic-related products that have been opened and are no longer resalable;
Smart devices or wearable products that have been activated, paired, or configured;
Products specifically listed as non-returnable on the product page.

3. Return Delivery Fees

The responsibility for return shipping depends on the reason for the return.

Product Quality-Related Returns

When a return is caused by:

Product defects;
Damage received during shipping;
Incorrect items delivered;
Significant differences between the product received and the listed description;

biswitch will be responsible for the return shipping cost. A prepaid return label will be provided where applicable, and no restocking fee will be deducted.

Customer Preference Returns

For returns requested due to personal reasons:

The customer is responsible for the return shipping cost;
The original shipping charge paid during checkout will not be refunded;
No restocking fee will apply if the product remains unopened and in original condition.

Return requests outside the 30-day period will normally not be accepted. However, eligible defective products may still receive repair or replacement support through applicable manufacturer warranty services.

4. Return Application Process

To request a return, please contact our customer service team:

Email: service@biswitch.com

Email subject format:

Return Request – Order # [Your Order Number]

Please include the following information in your message:

Order number;
Product name and quantity;
Detailed reason for return;
Supporting photos or videos if the item is damaged, defective, or different from what was ordered.

Our support team will review your request and reply within two business days with further instructions. For approved quality-related returns, we will provide a prepaid return label when applicable.

5. Refund Timeline

After the returned item is received and inspected, biswitch will send a confirmation regarding refund approval.

Once approved, refunds will be issued to the original payment method, such as credit card or PayPal.

The exact time required for funds to appear may vary depending on your bank or payment service provider.

Customers do not need to provide additional account or payment information, as refunds are completed through the original payment channel.

A partial refund may be applied when returned items include:

Missing accessories or components;
Damaged original packaging;
Usage beyond simply opening the product.

6. Additional Return Information

Products covered by manufacturer warranty programs, including smart devices with a one-year warranty, should contact biswitch for repair or replacement options after the standard 30-day return period.

Any shipping damage must be reported within seven days after delivery. Customers are encouraged to inspect packages promptly upon arrival.

Large quantity purchases or commercial orders may follow separate return conditions. Please contact us before placing bulk orders.

This Return & Refund Policy does not restrict any legal consumer rights available in your region.

7. Customer Support

For questions regarding returns, refunds, or concerns about a rejected return request, please contact: